Life Insurance

Overview

Design of the life insurance product within BNP Paribas web banking — enabling customers to visualize and manage their insurance contracts.

Challenge

Make complex financial data (investment projections, contract breakdown, performance charts) legible and actionable for everyday banking customers.

Process

• ·Stakeholder workshops to define scope and user goals
• ·User flow mapping for contract discovery and management
• ·Low-fidelity wireframes and data visualization design
• ·Performance charts and investment projection UI

Results

• ✓Clear, accessible presentation of complex financial data
• ✓Improved customer autonomy in managing their contracts