Mes Comptes V2

Overview

Complete redesign of Mes Comptes — BNP Paribas' main banking app used by 5 million customers, with 3.5 million monthly active users.

Challenge

Modernize a complex banking app serving millions of users across multiple bank brands while ensuring continuity for existing customers.

Process

• ·Full visual redesign aligned with new brand guidelines
• ·Micro-credit solution design (Coup de Pouce mini-loan)
• ·Assistance flow and Digital Key redesign
• ·Apple Pay & cashback experience integration
• ·Tokenized multi-brand design system for iOS & Android
• ·Confluence documentation for cross-team alignment

Results

• ✓High NPS and excellent adoption rate at launch
• ✓Top-rated banking app on iOS and Android app stores
• ✓Significant UX improvements confirmed through user testing sessions